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Part -1 Returns Policy
10 days – Replacement only for Non-Chines Items.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. There will be no replacement, if no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable.
In any case, only one replacement shall be provided.
For any other issues with the product, you may contact RoboSlog Customer Care – [email protected]
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
|Correct Product||Barcode should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, peripherals, connectors etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Undamaged Product||The product should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
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